Sky99 Privacy Policy — Our Commitment to Protecting Your Data

Sky99 (sky99-baji.com) is an online gaming and betting platform serving users in Bangladesh. We place the highest value on our users' privacy and are fully committed to protecting their personal information.

This Privacy Policy applies to the sky99-baji.com website and all associated services. It explains what information we collect, why we collect it, how we use it, and what steps we take to protect your data.

By creating an account on the sky99 platform or using any of our services, you are considered to have accepted the terms of this Privacy Policy. This policy applies alongside our Terms & Conditions Complementary and both in effect simultaneously.

Sky99 collects various types of information to run its services effectively. Below is a detailed breakdown of what data we collect and how we collect it.

Sky99 does not collect any information beyond what is listed above. If you believe we are collecting unnecessary data, please notify our support team immediately.

Sky99 uses collected data solely for specific, legitimate purposes. We never use your information for unauthorized activities. All purposes for which we use your data are clearly outlined below.

• Account Management: Your identity and contact details are used to create, verify, and secure your account.
• Identity Verification: Your data is used as part of the KYC (Know Your Customer) process to verify eligibility and prevent fraud.
• Financial Transactions: Financial information is used to process deposits and withdrawals and to maintain transaction records.
• Customer Support: Our support team uses your information to resolve complaints and assist with any issues you may have.
• Promotional Communications: We may send you emails or SMS about new offers and bonuses. You can opt out at any time.
• Security & Fraud Prevention: Technical data is analyzed to detect and prevent account hacking and unauthorized access.
• Legal Compliance: Information may be disclosed if required by order of a court or regulatory authority.
• Service Improvement: Sky99 analyzes user experience data to improve its services and interface.

Sky99 applies internationally recognized security standards to protect your personal data. Our servers are hosted in secure data centers and undergo regular security assessments.

Our Security Measures:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption. A green padlock icon in your browser confirms that your connection is secure.
• Firewall Protection: An advanced firewall system protects our servers from unauthorized access.
• Two-Factor Authentication: If suspicious login attempts are detected on your account, additional verification will be required.
• Regular Audits: Regular system audits are conducted by third-party security experts.
• Staff Training: All sky99 staff are trained in data protection and operate under strict confidentiality agreements.

Data Retention Period:

Your data is retained for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years to fulfill legal obligations. Financial transaction records are retained in accordance with Bangladesh Bank guidelines.

Sky99 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring the platform functions properly. Without them, the site will not work as intended.
• Preference Cookies: These cookies remember your language, preferred games, or display settings.
• Analytics Cookies: Anonymous data is collected to analyze site usage and improve our services.
• Security Cookies: Security cookies are used to prevent fraud and unauthorized access.

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain features of the site.

Sky99 never sells your data to third parties. However, in certain specific circumstances, it may be necessary to share limited information with trusted partners.

• Payment Service Providers: Payment gateways including Mobile Pay, Nagad, and Rocket receive the financial information needed to process transactions. They handle this data in accordance with their own privacy policies.
• Identity Verification Services: Identity information may be shared with an authorized verification service provider as part of the KYC process.
• Legal Authorities: We are required to disclose information by court order or law enforcement authority under applicable laws of Bangladesh.
• Technical Service Providers: Partners responsible for cloud services and technical infrastructure operate under strict confidentiality agreements.

Even in the above cases, we share only the minimum information necessary. No partner is permitted to use your data for their own commercial purposes.

As a sky99 user, you have the following rights over your personal data. To exercise any of these rights, contact us at support@sky99-baji.com.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Correct Information: If any of your information is inaccurate, you may request a correction at any time.
• Right to Erasure: Under certain conditions, you may request the deletion of your personal data. Note that some information may be retained to meet legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Withdraw Consent: You may withdraw your consent at any time. However, this does not affect the validity of any processing carried out prior to withdrawal.
• Right to Opt Out of Promotional Communications: You can opt out of promotional communications by clicking the Unsubscribe link in any marketing email or SMS, or by contacting our support team.

Sky99 is a platform exclusively for adults (18 years and older). We do not knowingly collect data from minors, nor do we allow them to create accounts.

• Age is verified at the time of registration. Users under 18 are not permitted to create an account.
• If a minor has accidentally created an account and we become aware of it, the account will be closed immediately.
• If a parent or guardian believes their child is using sky99, please contact us at support@sky99-baji.com.

To learn more about responsible gaming, visit our Responsible Gaming View page.

Sky99 may update this Privacy Policy from time to time. Changes may be driven by legal requirements, expansion of services, or improvements to security measures.

• You will be notified via your registered email or SMS before any significant changes take effect.
• The date of any changes will always be shown at the top of the page under the "Last Updated" section.
• Continued use of sky99 after receiving notice of changes will be considered acceptance of the updated policy.
• If you object to the updated policy, you may close your account.

For any questions, concerns, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

• 📧 Email: support@sky99-baji.com
• 💬 Live Chat: Available 24/7, all days of the week
• 📋 For general enquiries: FAQ Page View

After a complaint is submitted, we typically provide an initial response within 7 business days and aim to resolve the matter within 30 business days.